Policies
Refund Policy
General Policy
We do not generally offer refunds or exchanges. Please ensure your purchase is final before completing your transaction. However, refunds may only be considered under exceptional circumstances, such as a defect in the product that cannot be resolved through replacement.
Exchange Policy
We offer an exchange option under specific conditions:
- The product must be returned within 3 days of receipt.
- The box must be unopened and in its original, undamaged condition.
- You must provide proof of purchase, such as the order number, confirmation or receipt.
To initiate an exchange, contact us at [email protected] with the necessary details. We will evaluate your request and guide you through the process.
Missing Parts Policy
Reporting Missing Parts
If you receive a product with missing parts, please notify us within 3 days of receiving the product. Timely communication helps us resolve the issue efficiently and ensure your satisfaction.
Resolution
- If the missing parts are reported within 3 days of receipt, we will provide the required parts free of charge.
- Please provide your order details and a clear description or photo of the issue to facilitate the resolution process.
Requests After 3 Days
Any part requests made after the 3-day reporting period will be accommodated but may incur charges at the cost price of the parts. This policy ensures fairness and helps us maintain consistent standards of service.
To report missing parts or request replacements, please contact our support team at [email protected]. We are committed to addressing your concerns promptly and ensuring your experience with Techtris.mv is positive.
Privacy Policy
Introduction
Welcome to Techtris.mv! This Privacy Policy outlines how we collect, use, and protect your personal information when you visit our website or make a purchase.
By using our website, you agree to the practices described in this Privacy Policy. If you have any questions, please contact us at [email protected].
Information We Collect
We may collect the following information when you use our website:
- Name
- Email address
- Phone number
- Billing and shipping address
- Payment details (processed securely through payment gateways)
How your information is used
We use the information we collect to:
- Process and fulfill your orders
- Communicate with you about your orders and inquiries
- Improve our website’s functionality and user experience
Cookies
Techtris.mv may use cookies and similar technologies to enhance your browsing experience. Cookies help us understand how you use our website and allow us to:
- Remember your preferences
- Track your shopping cart
- Analyze site traffic
Information Sharing
We respect your privacy and will never sell your personal information. However, we may share your information with:
- Payment processors to complete your transactions
- Service providers who assist us in maintaining our website
All third parties are required to protect your information and use it solely for the purpose of providing their services.
Data Security
We implement industry-standard security measures to protect your information. These measures include encryption, secure servers, and regular system updates. While we strive to protect your data, no online system is completely secure, and we cannot guarantee absolute security.
Your Rights
You have the right to:
- Access the personal information we hold about you
- Request corrections to your personal information
- Request the deletion of your personal data (subject to legal obligations)
To exercise these rights, contact us at [email protected].
Policy Changes
We may update this Privacy Policy from time to time. Any changes will be posted on this page with the updated date. We encourage you to review our Privacy Policy periodically to stay informed.